Shipping & Returns
Most of our orders are shipped as gifts directly to your loved ones, family, and friends. We make every effort to provide prompt delivery of our products.
Return Policy:
If you are not happy with our product, or you receive incorrect or defective items, we accept returns. Exchanges and Refunds are granted to the purchaser only. You may return new, unopened items within 3 days of delivery. Exchanges and Refunds are not available to recipients of gift products.
Please contact us at info@candymountainfudge.com if you have questions.
Return Procedure
If you need to return an item, please contact us at info@candymountainfudge.com and include your Name and Order Number. You will be notified via email of your refund once we've received and processed the returned item. You will receive your replacement product or refund within normal delivery times following the receipt of your item.
The Candy Crate will pay return shipping if the return is a result of our error.
Shipping Information
- We ship in secure boxes appropriate for our product
- Fudge products and candy require cool conditions to arrive in good condition and will be cold packed during warmer months
- Geographically hot areas and summer months may affect the product and alter shipping dates
- We will assist you with the best choice to ship your order
- If you have questions, please contact us
Shipping Zones
We ship primarily within the U.S., however, we can arrange international shipments at additional cost. Please note that there are restrictions on certain food products shipped to some international destinations. If you have questions about international shipments, please contact us at info@candymountainfudge.com
Shipping Options
Our primary shipping method is USPS Priority Mail. Average transit time is three to four days. Please allow additional delivery time for holiday orders.
Shipping Schedule
- Orders received before 12:00 noon MT will normally be shipped on the same business day
- Orders received after 12:00 noon MT and on weekends will be shipped on the next business day
Exceptions may occur due to product availability and temperatures. If you have questions about shipping times, please contact us.
Shipping Weights
Shipping rates for our products are weight-based. The weight of our products and the weight of the packaging combine to calculate the final shipping weight. Our shipping companies require weights be rounded up to the next full pound.
