Most of our orders are shipped as gifts directly to your loved ones, family, and friends and we make every effort to provide prompt delivery of our products.
Please contact us at firstname.lastname@example.org if you have questions.
If you need to return an item, please contact us at email@example.com and include your Name and Order Number. You will be notified via email of your refund once we've received and processed the returned item. You will receive your replacement product or refund within normal delivery times following the receipt of your item.
The Candy Crate will pay return shipping if the return is a result of our error.
- We ship in secure boxes appropriate for our product
- Fudge products and candy require cool conditions to arrive in good condition and will be cold packed during warmer months
- Geographically hot areas and summer months may affect the product and alter shipping dates
- We will assist you with the best choice to ship your order
- If you have questions, please contact us
We ship primarily within the U.S., however, we can arrange international shipments at additional cost. Please note that there are restrictions on certain food products shipped to some international destinations. If you have questions about international shipments, please contact us at firstname.lastname@example.org
Our primary shipping method is USPS Priority Mail. Average transit time is three to four days. Please allow additional delivery time for holiday orders.
- Orders received before 12:00 noon MT will normally be shipped on the same business day
- Orders received after 12:00 noon MT and on weekends will be shipped on the next business day
Exceptions may occur due to product availability and temperatures. If you have questions about shipping times, please contact us.
Shipping rates for our products are weight-based. The weight of our products and the weight of the packaging combine to calculate the final shipping weight. Our shipping companies require weights be rounded up to the next full pound.